Privacy Policy

Good Food Online Privacy Policy

1. Age of Consent:
1.1 By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

2. Shopify:
2.1 Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

3. Online Privacy Policy & Consent:
We take your privacy seriously and we will only collect and use personal data as stated in this Privacy Policy. 
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. 
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. 
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. 
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. 
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. 
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@goodfood.com.sg or mailing us at: 
Good Food 
20 Maxwell Road #09-17 Maxwell House Singapore 069113

4. Collection and use of personal data:
4.1 We will only use or disclose your personal data with your consent or as authorized by applicable laws and regulations. The personal data collected may include: 
• Name 
• NRIC/ Passport Number 
• Date of birth 
• Gender 
• Home address 
• Delivery address 
• Email address 
• Telephone/ Mobile number 
4.2 By creating an online account with us (whether directly or on your behalf), you consent to our collection, use and disclosure of your personal data for any or all of the purposes specified below: 
• Administer your online account with us 
• Provide the products or services purchased from us online (and for all other matters relating to such purchase) 
• Verify and carry out financial transactions in relation to payments made for online purchases from us 
• Managing, investigating or responding to feedback, request, claims or complaints provided or made by you 
• Audit the downloading of data from our website 
• Improve or customize the layout or content of our website 
• Identify visitors to our website 
4.3 With your consent, we may collect, use and disclose your personal data for any or all of the purposes specified below: 
• Deliver marketing or promotional materials relating to our products, services or special offers (and other information which you have requested) 
• Inform you of updates to this website 
• Provide information or services relating to our products, promotions or offers 
• Conduct market surveys, research or data mining 
4.4 Your personal data will be retained by us and will be accessible to our employees and third parties engaged by us for any of the purposes stated in this Privacy Policy. You authorize us to (a) disclose all or any of your personal data to such third parties, and (b) collect your personal data from any other sources available to us (including credit referral agencies). 
4.5 Insufficient or incorrect personal data provided to us by you may result in delays or failure in providing the products or services purchased by you. 
4.6 We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

5. Confidentiality of personal data:
5.1 Personal data provided to us by customers or visitors to this website will be kept confidential and will only be disclosed for the purposes stated in this Privacy Policy. We may disclose personal data to third parties who perform certain tasks relating to the provision of our products or services to our customers or to visitors to this website. All such third parties are required by us to use the personal data strictly to provide the products or services, and are required to maintain the confidentiality of the personal data. 
5.2 Any questions, comments, suggestions or information (other than personal data) sent or posted to this website by customers or visitors will be deemed voluntarily provided to us on a non-confidential and non-proprietary basis. We may use, reproduce, disclose, transmit, publish, broadcast or post elsewhere such information in connection with the development, manufacture and marketing of products or services, to meet the needs of our customers or visitors or for any other purpose. 
5.3 We will only disclose your personal data without notice to you if required to do so by law, or in the good faith belief that such disclosure is necessary to: 
• Comply with legal process, or under compulsion of an order of court or governmental agency served on us or Good Food or M2Food Pate Ltd 
• Protect our rights, property or safety or that of Good Food or M2Food, its employees, customers, visitors or others 
5.4 This Privacy Policy applies only to personal data collected via this website. We are not responsible for the privacy practices or policies of other websites accessible via this website. By activating a link (eg, by clicking on the banner of an advertiser), you leave this website and we do not have control over any personal data or any other information you give to any other person or entity after you have left this website.

6. Information collected by cookies:
6.1 Our website may pass a “cookie(es)” (a string of information that is sent by a website to reside in your computer’s hard drive and/or temporarily in your computer’s memory). The purpose of a cookie is to tell the web server that you have returned to a particular page, to retain log-in information or to remember preferences and enhance your experience on our website. We may allow third parties to set cookies through our website in order to help us manage and analyze the performance of our website. You may set your browser to decline cookies. If you do so, you may not be able to fully experience some interactive features of our website. 
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. 
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). 
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits 
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. 
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. 
_secure_session_id, unique token, sessional 
storefront digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

7. Collection of computer data: 
7.1 When you visit this website, our company servers automatically records information that your browser sends whenever you visit a website. This information may include: 
• Your computer's IP address 
• Browser type 
• Websites visited before our website 
• Pages visited within our website (including time spent on those pages) 
• Other items and information searched for on our website, access times and dates etc 
7.2 This information is collected for analysis and evaluation in order to help us improve this website, and the services and products we provide. This information will not be used in association with any personal data.

8. Access request; Withdrawal of consent; Updating of personal data: 
8.1 You may by contact us via email (xxxxxxx@goofood.com.sg) or by telephone (+65………………………..) to (a) request for access to your personal data, (b) withdraw your consent to our use or disclosure of your personal data, or (c) terminate your online account with us. 
8.2 Requests to withdraw your consent to use or disclose your personal data may result in delays or failure to provide you with the products or services purchased from us. 
8.3 You may also update or correct your personal data by accessing your online account with us.

9. Security of personal data:
9.1 Personal data collected by us will be (a) safely and securely stored, and (b) disposed when no longer needed by us for business or legal purposes. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. 
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

10. Payment: 
10.1 If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. 
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. 
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

11. Third-Party Service:
11.1 In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. 
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. 
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. 
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. 
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. 
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

12. Links: 
12.1 When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

13. Changes to Privacy Policy:
13.1 We reserve the right to modify or change this privacy policy at any time without prior notice to our customers or visitors, any changes to this Privacy Policy will be published on this website so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

14. Contact Us:
14.1 If you have any questions about our data protection policy or practices, you may contact our Data Protection Officer via email (info@goodfood.com.sg) or by telephone (+65 6266 4760).

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